Frequently Asked Questions


Shipping

U.S. and International orders shipped through USPS.

Each unique piece is made to order unless stated in description, so please allow 3-5 business days before your item is shipped out. All U.S orders are shipped via USPS First Class (delivery in 2-5 business days) and include a tracking number. Once item is shipped, you will receive conformation.

International Orders

All international orders are shipped through USPS and does NOT include a tracking number. If you would like to use a different shipping service, please contact me. Buyers are responsible for any customs and import taxes that may apply. Once items are shipped, I am not responsible for any lost or stolen packages. I am not responsible for items held at customs. It is the responsibility of the buyer to know your country’s customs and duty policy’s, along with paying these charges. GypSea Soul Jewelry is NOT responsible for paying international duty charges.

Returns & Exchanges

I don’t not offer returns or exchanges, all sales are final. However, if for some reason you are not 100% satisfied, please contact me and I will work with you to ensure your satisfaction. I hope that every GypSea Soul is fulfilled with their unique piece!

Payment

Currently accept debit cards, credit cards and Paypal.

Damage

Oh no! Sorry that your piece is damage! Depending on what the damage is, I can repair it for a small fee. Just pay shipping and handling. Contact me at gyp[email protected] and I’ll get back to you ASAP to discuss details.

Custom Orders

Have something in mind that you don’t see? Do you own a significant shell, piece of sea glass, sharktooth or ocean treasure that reminds you of a special trip? Turn it into a memorable piece of art! I love working with people to create their own unique piece! Contact me if you are interested in customized jewelry!

Care & Cleaning

To prevent jewelry from tarnishing, it’s recommended to take off before you swim or bathe. Be mindful when applying lotions, perfume, sunscreen etc. since any moisture, dirt, oils or other residual chemicals will accelerate tarnishing. If your jewelry does tarnish, use a jewelry polishing cloth to freshen up your piece and give it new shine!

Aromatherapy Jewelry

Specifically designed to allow you to enjoy the amazing health benefits of essential oils where ever you go! Natural wood and lava beads are super porous, so it’s easy for the essential oils to absorb. Simply place 1-2 drops of your favorite essential oil into the palm of your hand, rub together with bracelet & let the beads absorb the oil. Inhale deeply and enjoy the natural benefits of aromatherapy! Reapply as needed. The refreshing scent of your favorite essential oil can keep you stimulated and energized or focused and calm throughout the day! Feel free to contact me if you’re interested in learning more about the amazing benefits essential oils or want to purchase from my favorite company doTERRA! The Healthy Start Kit is my personal favorite recommendation to get you started on your oil journey! Comes with 10 of the most popular & powerful essential oils.

Additional Policies and FAQs

Given the organic nature of shells, no two are alike, making each and every piece one-of-a-kind! Every piece of jewelry is handcrafted individually so please expect slight variation in color, shape and size. Each piece is intended to be different and unique.

Jewelry will be mailed in either a beachy organza bag or a hand stamped eco-friendly box for protection. Either is perfect for gift giving!

Wholesale

Interested in becoming a wholesaler for GypSea Soul Jewelry? Lets chat! Send me an email [email protected]